Privacy policy.
This privacy policy explains how Luxe Skin by Doctor Q ("we", "us", "our") collects and uses your personal information when you visit this website, book a consultation, or correspond with us. We are committed to treating your data with the same care we apply to clinical practice.
Who we are
Luxe Skin by Doctor Q is the data controller for any personal data you provide through this website. Our registered clinic address is 227 Ingram Street, Glasgow, G1 1DA. You can reach our data protection contact at info@luxeskin.co.uk.
What information we collect
When you book a consultation, we collect:
- Your name and email address
- Your phone number (for SMS reminders)
- The answers you give in our qualifier (concerns, treatments tried, timeframe, investment range)
- The date and time you select for your consultation
When you browse this website, we also collect:
- Basic analytics data (pages visited, approximate location, device type) via privacy-friendly analytics tools
- Advertising performance data via Meta Pixel if you arrived from a paid advertisement
- Any information you provide in email, SMS, or video call correspondence
How we use your information
We use your data to:
- Prepare for and conduct your video consultation with Dr Qureshi
- Send you your Zoom link and reminder messages
- Follow up after your consultation with any agreed next steps
- Improve our website and the service we offer, in aggregate
- Measure the effectiveness of our advertising
- Comply with our legal and regulatory obligations as a medical service
How long we keep it
We retain booking and consultation records for seven years in line with medical record-keeping requirements in the United Kingdom. Marketing and analytics data is kept for no longer than twenty-six months. You can ask us to delete your non-medical data at any time.
Who we share it with
We share limited data only with the services that help us run the practice:
- Calendly — for scheduling your consultation
- Zoom — for hosting the video call itself
- Our email provider — for sending confirmations and follow-ups
- Meta (Facebook) — conversion data only, for measuring ad performance
We do not sell your personal data to anyone, and we do not share it for third-party marketing purposes.
Your rights
Under UK GDPR, you have the right to request access to your data, correct inaccurate data, request erasure, restrict processing, or object to certain processing. You can exercise any of these rights by emailing info@luxeskin.co.uk. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).
Cookies
This site uses a small number of cookies — essential cookies for the booking form to work, analytics cookies to help us understand how the site is used, and advertising cookies set by Meta Pixel if you arrived via an ad. You can reject non-essential cookies at any time via your browser settings.
Changes to this policy
If we make material changes, we will update the "last updated" date at the top of this page. Minor changes happen without notice. For substantive changes, we will email anyone who has a booking or active correspondence with us.
Contact
Questions about this policy or how we handle your data? Email info@luxeskin.co.uk.